Every Detail Matters.

Yes. ModSphere offers worldwide shipping through DHL. We provide tracking information once your order has been dispatched, allowing you to follow its progress until delivery.

Most orders arrive within approximately 1–2 weeks from the date of purchase, including order preparation and shipping.

Delivery times may vary depending on your location, the watch ordered, component availability, and customs processing. Fully customized orders may require additional time.

Preparation times vary depending on your order:

• Configurator orders: Typically assembled within 2 weeks.
• Fully custom requests: May require up to 3 weeks, depending on design complexity and component availability.
• Ready-made watches: Usually prepared for dispatch within 1–2 weeks.

These are estimated preparation times, not guaranteed delivery dates. For orders requiring extended production, the total timeframe may exceed our standard 1–2 week delivery estimate.

A Seiko mod is a customized timepiece created by combining or modifying compatible watch components, such as the case, dial, hands, bezel, crystal, and bracelet.

At ModSphere, our timepieces feature carefully selected components and, in many models, reliable Seiko mechanical movements.

Our custom watches are independently produced and are not official Seiko factory models or products endorsed by Seiko.

Our collection features automatic, quartz, and meca-quartz movements, depending on the model.

Many of our mechanical watches use NH-series movements, including the NH35, NH36, NH38, and NH34 GMT. Selected chronograph models feature meca-quartz movements.

Each product page provides the specific movement information for that timepiece.

Our watches offer varying levels of water resistance depending on their construction and configuration.

Selected models undergo water-resistance testing, while others may not have a verified depth rating. Unless otherwise specified, we recommend limiting water exposure to incidental splashes and avoiding swimming, showering, or full submersion.

Always ensure the crown is fully secured or screwed down, where applicable, before exposing your watch to moisture.

If you require a specific water-resistance rating, please contact us before purchasing so we can confirm the specifications and testing status of your chosen model.

Absolutely. Our Build Your Watch collection features an interactive configurator that allows you to personalize your watch using compatible components.

Depending on the model, you can select elements such as the case, dial, hands, bezel, and bracelet or strap to create a timepiece that reflects your personal style.

Explore our watch configurators.

Yes. If you have a specific design in mind that isn't available through our online configurator, we'd be happy to explore the possibilities.

Send your desired specifications, reference images, or design ideas to modsphere.contact@gmail.com.

Our team will review component compatibility and availability before discussing the next steps with you.

We strive to recreate your requested design as closely as possible using compatible, available components.

Minor differences in color, finishing, dimensions, or component details may occur due to supplier variations and technical requirements.

If significant adjustments are necessary, we'll discuss the available alternatives with you before proceeding with the build.

Yes. Every ModSphere watch includes a 2-year limited warranty covering manufacturing defects and functional issues arising under normal use, including defects affecting the watch movement.

The warranty does not cover damage resulting from accidents, misuse, improper handling, unauthorized modifications, or normal wear and tear.

If you experience an issue, contact our support team with your order number and a description of the problem. We'll review your request and help determine the appropriate solution.

We're committed to providing dependable after-sales support.

If your watch arrives damaged, defective, or significantly different from the confirmed order specifications, please contact modsphere.contact@gmail.com with your order number, a description of the issue, and photographs when applicable.

Our team will review your request and explain the available options in accordance with our warranty and return policies.

Yes. ModSphere accepts eligible returns, including for non-defective watches, subject to our return policy.

Return eligibility, applicable time limits, product condition requirements, and any return shipping charges depend on the circumstances of your request.

You may also request an order cancellation within 24 hours of purchase without a cancellation fee, in accordance with our cancellation policy.

For returns, cancellations, or order modifications, please contact modsphere.contact@gmail.com as soon as possible.

Yes. In-person appointments may be arranged in advance, subject to availability.

As we maintain a limited selection of ready-to-purchase watches, we recommend contacting us beforehand to discuss your preferred model and confirm appointment availability.

Please email modsphere.contact@gmail.com to arrange a visit.

Our team is available to assist with product inquiries, customization requests, order updates, warranty questions, and after-sales support.

You can reach us at modsphere.contact@gmail.com. For inquiries about an existing order, please include your order number so we can assist you efficiently.