Shipping Policy

Thank you for choosing ModSphere We are committed to providing you with a seamless and reliable shopping experience. Please take a moment to review our shipping policy.

1. Order Processing:
   All orders are processed within 1-2 business days.
   Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping & Delivery:
   We ship worldwide with our trusted partner DHL. Delivery times vary based on your order type:
   - Configurator-built watches: Assembled and shipped within 2 weeks.
   - Fully custom builds (via email): May take up to 3 weeks before shipping.
   - Ready-to-ship watches: Dispatched within 1–2 weeks.
3. Order Tracking:
   Once your order has been shipped, you will receive a confirmation email with a tracking number.
   You can track your order by visiting our Order Tracking Page and entering your tracking number.
4. International Orders:
   We ship to most countries worldwide.
   Customs duties and taxes (if applicable) are the responsibility of the buyer and may vary by destination.
5. Delivery Issues:
   In the rare event of a delivery issue, please contact our customer service team at modspheresupport@gmail.com
6. Address Accuracy:
   It is the customer's responsibility to provide accurate shipping information.
   Please double-check your shipping address before completing your purchase.
7. Returns and Refunds:
   Please refer to our Return Policy for information on returns and refunds.

If you have any questions or concerns regarding our shipping policy, feel free to contact our customer service team at modspheresupport@gmail.com.

Thank you for choosing ModSphere.com